Return & Refund Policy

Last Updated: July 2026

1. Return Eligibility

We accept returns for eligible items within 30 days of delivery. Returned items must be unused, in their original condition, and include all original packaging.

2. Non-Returnable Items

Certain products cannot be returned for hygiene, safety, or clearance reasons. Personalized or final-sale items are also non-returnable unless they arrive damaged or defective.

3. Damaged or Incorrect Items

If you receive a damaged, defective, or incorrect item, please contact our support team within 7 days of delivery. Include your order number and clear photos so we can resolve the issue promptly.

4. Refund Process

Once your returned item has been received and inspected, we will notify you of the approval or rejection of your refund. Approved refunds will be issued to your original payment method.

5. Refund Time

After approval, refunds are typically processed within 5–10 business days. Processing times may vary depending on your payment provider or financial institution.

6. Exchanges

Exchanges are available only for items that arrive damaged, defective, or incorrect. If an exchange is approved, we will provide further instructions.

7. Return Shipping

Customers may be responsible for return shipping costs unless the return is due to our error, such as receiving a damaged or incorrect product.

8. Order Cancellations

Orders may be cancelled before they are processed for shipment. Once an order has been dispatched, it can no longer be cancelled.

9. Contact Us

If you have any questions regarding returns or refunds, our support team is here to help.

Email:
support@elitevaults.shop